Talk to a person
One inbox, read by us, answered within two business days. Below is what we can help with — and the one thing we genuinely can’t.
Everything comes here: course questions, coupon problems, partner applications, production service enquiries, privacy requests, and press.
We answer within two business days. If you don’t hear from us in three, send it again — it means something went wrong at our end, not yours.
Postal address
LearnersCare Inc.
5900 Balcones Drive Ste 100, Austin, TX 78731
United States
What to send us
A course question
Not sure whether a course covers what you need? Tell us what you’re trying to learn and we’ll point you at the right one — or tell you we don’t have it. Both answers are useful.
A coupon that won’t work
Send us the code and the course. Most failures are an expired allocation rather than a broken code, and we can usually tell you when the next one opens.
Partner programme
Tell us where you’d promote us and roughly what your audience is. Joining is free and always will be. Read the Affiliate Program Terms first.
Course production service
Tell us the subject, the rough length, and whether you want to own the course outright or share revenue. We’ll reply with what it would actually involve.
We can’t process your refund
Our courses are sold by Udemy, not by us. Udemy takes the payment, holds your account, and runs its own refund policy. We are the instructor and nothing more — we cannot issue, approve, speed up or override a refund, and asking us will only cost you time.
Refund requests go to Udemy Support at support.udemy.com. Udemy’s refund policy is on its own site and is the version that counts.
The same is true for billing, payment methods, your Udemy account, and course access problems on Udemy’s platform. If you’re stuck and don’t know whether it’s a Udemy issue or ours, write to us anyway — we’ll tell you which it is.
Privacy and legal requests
To ask what personal information we hold about you, to correct it, or to have it deleted, email support@learnerscare.com with “Privacy request” in the subject line. We respond within 30 days. See our Privacy Policy for the full detail.
For legal notices, use the postal address above.
See also: Affiliate Disclosure · Affiliate Program Terms · Privacy Policy · Terms of Service